I am not going to say... if I did, I might lay myself open to being sued. So I am just going to tell you of my experiences.
First of all, I buy the top of the range mobile phone every year. In 2017 I thought I’d switch from Amazon to Carphone Warehouse. I received my Galaxy 8 Plus and had no reason to contact Carphone warehouse again that year as it never went wrong and I had no problems with it.
This year I purchased the Galaxy S9 Plus from them as they offered me circa £400 trade-in if it was in good condition. It was in perfect condition, not a scratch on it and no problems with it at all.
They told me over the phone to buy the new phone for the full price and they would send a bag for me to return the phone.
Great I thought.
So I purchased the phone, paid the full price, and waited for the bag to arrive to send my phone back.
No bag arrived.
I phoned up and they said there was a shortage of bags and mine would soon arrive. So I waited.
No bag arrived.
My first tweet read:
@CPWTweets Nearly threexxx four weeks later with conversations with five different members of staff and Carphone Warehouse are still refusing to honour their trade-in promise.
So, up to now I have made seven phone calls and one tweet over four weeks.
They later said, go to this link to their website and fill in a form and the bag will go off almost immediately. Now nearly a month later I have given up.
I have now sold my Galaxy S8 Plus privately and lost about £170.000 through giving up on CarPhone Warehouse.
Naturally I will never use them again. And, I will tell everyone I know of my experiences with this company. I know a lot of people.
PS There is no copyright on this particular entry.
You may link to my blog but if you want to copy my article to your own blog, please give the following credit: From "Ampers' Rants" at www.ampers.me.uk. Thank you.
I have been over zealous with political comment lately so have now accepted the offer to assemble and write for two blogs on the WatchingUK website. The "Good News" blog is for items where we have benefited from the Brexit referendum vote and the "Bad News" blog is where others have tried to damage our chances of leaving the EU.
If you like what you see, why not subscribe to the blog? You can follow Ampers' Rants by adding your email address in the box below (right) Notifications are also shown in my Twitter account: AmpersUK.