I was the proud owner of a Krups Coffee Machine (EA9010) which, as it cost £1400, was expected to be well made. A German company maybe, but my heart sank when I found it was manufactured in France. However, it broke down half way through the guarantee period but was repaired and all was well. Well, for a while that is, but towards the end of the guarantee period it developed a major “illness” and I was told it had to be returned to depot for repair and that they would send DPD to collect it, but would send a loan machine with the driver so I wouldn’t be without a machine. I didn’t laugh at the time but I am crying now!
The DPD driver was due to arrive during early afternoon on Friday 4th of January, and I was informed that he called and that nobody was in. This was a lie as both my wife and I were in and I was working in my study which is next to the front door. Our video doorbell is from a company called Ring, and, believe me, the bell is not only loud, but penetrating. The driver had not called.
Staffords, the company supplying the service rescheduled the call for the following Monday ( 7th) but the driver didn’t arrive, and I learned that he lied again and said he called and nobody was in.
It was rescheduled for Tuesday 8th, same non-appearence, same lie – nobody in!
It was recheduled for Wednesday 9h, same non-appearence, same lie – nobody in!
It was rescheduled for Friday 11th, same non-appearence, same lie – nobody in!
It was recheduled for Monday 14th, same non-appearence, same lie – nobody in!
It was recheduled for Thursday 17th, same non-appearence, same lie – nobody in!
So far, seven abortive visits and an awful cafetiere!
I will be 80 in July and, at my age, am not one to be rushing here and trushing there! Not only was I around on the hour slot that DPD gave each time, apart from one day we had a doctor’s appointment earlyy morning, but we were back home over four hours before DPD were scheduled to call.
The driver, whose name was Danny surely is someone who knows how to handle his manager at the DPD depot – playing him like a violin! His boss hasn’t even had a suspicion that sometyhing must be wrong!
I don’t actually blame DPD, nor Danny. It was weak management from the Krups agent, Staffords, who didn’t know how to put pressure on DPD. And Krups aren’t to blame other than making expensive coffee machines that keep on going wrong.