I wrote the following letter to the Santander CEO towards the end of June and hoped it would sort things out.
Ms Ana Patricia Botin-Sanz de Sautuola O'Shea
Chief Executive Officer,
PO Box 1125
Bradford BD1 9PG
Dear Ms Botin,
I have attached a letter of complaint which the very able Ms McManus at my Finchley branch is looking into. However, since I wrote that letter the Santander Fraud Office has blocked three attempted to pay a £1400 amount, initiated by me to the Bank of America. In addition to this, he has blocked an attempt from my wife on her card as well.
I am becoming convinced that the tiresome person I mentioned is carrying on a vendetta because I complained at his stupidity – details in the attached letter.
My wife suffers from High Anxiety Syndrome and I do tend to become very protective where she is concerned.
I am not sure of the exact amount I have in Santander, but am pretty sure it is below £100,000 at present.
If this problem persists, I shall consider closing the account and moving my money to one of my other banks.
Knowing you received your degree at Harvard, and having lived for many years in the USA myself, I feel sure you will take my complaint more seriously than someone who has only worked in the UK. It is because of this that I am not, in this instance, contacting the Banking Ombudsman.
I received a letter from their Executive Complaints manager and you can see from my fax to him in reply, that, as usual when writing to “Corporates”, they never really get it: